Bogotá, Colombia — Avianca announces that, following updated safety guidance from U.S. authorities that allows the resumption of industry operations in the airspace over Aruba, Curacao and San Juan, the airline will resume flights to and from those destinations effective today.
Avianca’s priority is to resume operations and begin rebooking passengers on existing flights, as well as on additional services specifically deployed to accommodate travelers affected by the situation.
Customers with active reservations will receive notifications and will be contacted by the customer service team with their new itineraries.
Furthermore, customers who wish to reschedule their flights may do so on the same route, at no additional cost and subject to availability, to travel up to 14 days after the date of their new itinerary, by contacting the airline’s contact center.
Customers who have requested refunds for unused segments may continue with that process.
Avianca recommends that passengers traveling to and from these destinations check the status of their flights and monitor communications through the airline’s official channels.
The company will continue to closely monitor the situation and, as it has from the outset, will follow all necessary instructions to ensure the safety of its crews and passengers.
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